Return Policy of HeliumDeploy

Last Updated September 01, 2021

Refund policy

Return, Warranty, and Order Cancellation Policy

Thank you for choosing Heliumdeploy.io. We strive to provide a straightforward and transparent shopping experience. Please take a moment to review our policies below.

Returns:

  • All sales are final, and we do not accept returns or offer refunds on shipped products.
  • Please carefully review your order before completing the purchase.

Warranty:

  • Heliumdeploy.io does not handle warranty claims directly. For warranty concerns, please contact the hardware manufacturer.
  • All hardware sold by Heliumdeploy.io comes with a 1-year warranty provided by the manufacturer. This warranty covers defects in materials and workmanship.

Order Cancellation:

  • We do not offer order cancellations for unshipped products.
  • Once an order has been placed, it cannot be canceled.

Steps for Warranty Claims:

  • Identify the issue: Clearly describe the problem or defect with the hardware.
  • Contact the manufacturer: Reach out to the hardware manufacturer using the contact information provided in their warranty documentation.
  • Follow manufacturer instructions: Adhere to the instructions provided by the manufacturer for initiating a warranty claim.
  • Provide necessary details: Be prepared to share relevant information such as your purchase date, product serial number, and a detailed description of the issue.

Note:

  • Heliumdeploy.io is not responsible for shipping costs associated with returns or warranty claims.
  • Any alterations or modifications to the product may void the manufacturer's warranty.

We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to reach out to our customer support team at ticket@heliumdeploy.io.

Thank you for choosing Heliumdeploy.io.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: