FAQ

Helping you find the answers you need to start earning today.

I live outside the USA, can I get a 5G miner?

No, these 5G machines can only be used in the USA. However we do sell hosted machines in the USA that people outside the USA can buy. You will earn 80% of the daily rewards while the host get 20%. You can find more information here: https://heliumdeploy.io/collections/hosted-miners

Where can I sell my MOBILE tokens?

There is no official exchange as of now. If you'd like to trade your MOBILE token you can join our discord server here: https://discord.gg/q9AgEc6VDt and trade with other people.

What currency do we get paid in with 5G mining and hosting?

You get paid in MOBILE tokens.

How fast do you ship?

After ordering, you should get your items 1-2 days later, we also deliver on Saturday.

Why did my transmit scale go down?

As more and more hotspots come online around you this is normal for it to go lower.

When does Genesis period end?

The current estimate end of Genesis, is around Q1 2023

I'd like to be a 5G installer, how can I apply?

What is the required internet speed?

You will need 100mbps download, 10mbps upload and under 50ms latency per radio, so 3 radios would need 300mbps, 30 mbps upload and 50ms latency.These requirements are set to rise in the future.

Still have questions? Contact us here

Helium 5G Troubleshooting Guide

No supported radios are attached to FreedomFi Gateway.

Make sure the POE injector is connected properly. On the poe injector the POE port will go to the antenna, and the LAN port will go to the FreedomFi.

Unplug the antenna from the POE injectors, POE port for 5 minutes and plug it back in, wait 30 minutes to see if the radios appear in the dashboard.

If the radio is still not showing up after 30 minutes, give it 24hours of waiting to see if it appears.

If after waiting 24 hours the radio is still not there, you will need to submit a ticket to FreedomFi here: https://freedomfi.atlassian.net/servicedesk/customer/portal/1/group/6/create/12

I can’t onboard my FreedomFi.

After you have plugged in your FreedomFi, please give it an hour to do any updates it might need.

Check the status page of FreedomFi. If there are problems wait until the maintenance is finished. You can view it here: https://status.helium.freedomfi.com/

Make sure you are connect to the same network as the FreedomFi, such as home wifi. Disable mobile data to be safe. If you are still unable to onboard the unit, please open a ticket with FreedomFi here: https://freedomfi.atlassian.net/servicedesk/customer/portal/1/group/6/create/12

I don't see any mobile tokens in my wallet.

There's no lights on my 430h antenna.

Make sure the included POE injector is being used and the antenna cable is going into the POE port on the POE injector and not the LAN port.

Unplug the antenna from the POE injectors, POE port for 5 minutes and plug it back in, wait a couple minutes to see if the lights come on.

If are still no lights, please open a ticket with FreedomFi here: https://freedomfi.atlassian.net/servicedesk/customer/portal/1/group/6/create/12

My radio has no GPS lock.

Make sure the radio has a clear line of sight view of the sky, installing under a roof could cause issues locking on.

Unplug the antenna from the POE injectors, POE port for 5 minutes and plug it back in, check every couple hours to see if it has locked on.

If it's still not locked on after 24 hours, please open a ticket with FreedomFi here: https://freedomfi.atlassian.net/servicedesk/customer/portal/1/group/6/create/12

My FreedomFi eNB2 and eNB3 port are not lighting up.

This is just a visual bug, you should still be able to view the radios in the dashboard. If not. Unplug the antenna from the POE injectors, POE port for 5 minutes and plug it back in, check every couple minutes to see if they appeared.

I'm not earning mobile tokens.

You need to get your radios approved before they will earn mobile tokens. If you have not gone through this process you can find out how, here: https://heliumdeploy.io/blogs/news/freedomfi-5g-hotspot-setup

You've got the radios approved and still nothing? It can take up to 48 hours after approval before earning tokens.

Tokens get rewarded once per day around 11pm EST give or take.

My submitted photos got rejected.

will have tof ix later

My FreedomFi is showing offline or inactive on the explorer.

In the FreedomFi dashboard: http://freedomfi-gateway.local press "reset cloud connection" then wait 5 minutes, then press "restart miner" check back in an hour it should be active again.

My Spectrum Access is none.

Check your SW version in the Radio Dashboard. If you see version : BaiBS_QRTB_2.8.17_helium, you will need to get a firmware update for your radio to: BaiBS_QRTB_2.8.19.2_helium. You can do this by creating a ticket with FreedomFi here: https://freedomfi.atlassian.net/servicedesk/customer/portal/1/group/6/create/12

I have two FreedomFi on same network, how do I access the second one?

You can access other FreedomFi's on your network at the same time by appending a number at the end like so:

http://freedomfi-gateway.local

http://freedomfi-gateway-1.local

http://freedomfi-gateway-2.local

Still have questions? Contact us here